Call center agencies in Hong Kong provide solutions for person-to-person telemarketing or customer support. Like any other business in Hong Kong, the call center will need a dedicated finance and business management plan, a target customer base and the employees who will be the ones performing the calls.
The services provided by a call agency will depend on the chosen business field in which the agency works. A Code of Practice is implemented in Hong Kong by those registered telemarketers. The Code is overseen by the Hong Kong Call Centre Association and it applies to person-to-person calls.
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Telemarketing requirements in Hong Kong
The person-to-person telemarketing code of practice issued by the Hong Kong Call Centre Association, an organization that helps improve customer service practices and the telemarketing business.
The industry has several characteristics and telemarketers in Hong Kong comply with these best practices. The Code includes provisions for the hours of calling, the prohibition of any concealment of the telemarketer’s identity and purpose of the call and the telemarketer’s obligations to keep a record of complaints.
A call center agency will need a strong online presence and an integrated website. Web domains can be registered and companies should also consider trademark registration for their business.
How to open a call center in Hong Kong
Company registration in Hong Kong is straightforward and full foreign ownership is allowed. The first step when deciding to open a call center agency is to open a Hong Kong company. The limited liability company is a suitable type of legal entity for this particular business.
A call center will need to have the necessary equipment and technology to perform and manage calls. The various specific software will be needed as well as storage solutions. The space occupied by the call center will depend on the number of employees the business starts with. Hong Kong has numerous options for office space but a small call center agency can also start in a rented property that provides the needed office space and then move to a large, dedicated office building as the business expands.
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